Refund & Return Policy — Fashion Forest LLC

At Fashion Forest LLC, we want you and your pet to be happy with every purchase from fashionforestllc.shop. If something isn't right, this policy explains how returns, exchanges, and refunds work.

1. Return Window

You may request a return or exchange within 30 days of the delivery date. After 30 days, we are unable to offer a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, items must be:

• Unused, unwashed, and in original condition.

• In original packaging with tags (if applicable) attached.

• Accompanied by proof of purchase (order number or receipt).

For hygiene and safety reasons, the following items cannot be returned once opened or used:

• Chew toys, plush toys, or other items pets may have chewed or played with.

• Grooming items (brushes, nail clippers, etc.) that have been used.

• Consumable items such as treats or food-related products.

3. How to Start a Return

1. Contact us at [your support email] with your order number and reason for return.

2. We will confirm eligibility and provide return instructions, including the return address.

3. Pack the item securely in its original packaging and ship it back to us.

4. Return Shipping Costs

• If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping cost.

• If the return is due to a change of mind or incorrect selection by the customer, return shipping costs are the customer's responsibility.

5. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be issued to your original payment method within 5–10 business days.

• Original shipping charges are non-refundable, except where the return is due to our error.

6. Exchanges

If you'd like a different size, color, or product, contact us and we'll guide you through exchanging your item, subject to availability.

7. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the item and packaging. We will offer a replacement, exchange, or full refund at no additional cost to you.

8. Order Cancellations

Orders can be cancelled for a full refund only if they have not yet been shipped. Once an order has shipped, it must go through the standard return process.

9. Late or Missing Refunds

If you haven't received a refund after the timeframe above:

• Check your bank account or payment method again.

• Contact your card issuer or payment provider, as processing times can vary.

• If you've done this and still have not received your refund, contact us.

10. Contact Us

Fashion Forest LLC 408 NE Noeleen Ln, Lee's Summit, MO 64086 Website: fashionforestllc.shop Email: [your support email]